Technical Support

Included	Not Included
Installation issues Requirements issues Documentation questions Sample application questions Coding example questions Database connection issues Bug reporting and confirmation Hot fixes for bugs, if available	Writing custom code extensions Customization examples not already written Migrating code customizations to new versions of Iron Speed Designer .NET programming questions Forum posting questions Software issues not related to Iron Speed Designer Hardware issues not related to Iron Speed Designer Third-party control support

	A 1 Year Technical Support Subscription includes 25 cases. Unused cases do not carry over once your subscription expires. When the case limit is reached or the subscription expires, you may purchase a 1 or 2 Year Technical Support Subscription for continued support. Order...
	A 2 Year Technical Support Subscription includes 50 cases. Unused cases do not carry over once your subscription expires. When the case limit is reached or the subscription expires, you may purchase a 1 or 2 Year Technical Support Subscription for continued support. Order...
	When multiple licenses of Iron Speed Designer are purchased for use in a single department or organization, each license must have the same level of technical support. For example, you cannot buy multiple licenses of Iron Speed Designer but only purchase a technical support subscription for one developer.
	Each Technical Support Subscription is valid for one named developer only.

Purchasing the Technical Support and Software Update Subscriptions with Iron Speed Designer was absolutely the best investment decision I could have made. In typically a matter of minutes, your support team has had the solutions to my issues and I'm off and continuing with my development. I can't see how I could ever be without it! It has already paid for itself ten times over in assisting me during my web development."